EFG Housewares LTD Return Policy

In-Store Purchases:

• Items purchased in-store can be returned if they are faulty or damaged.
• Faulty or damaged items can be returned within 30 days of purchase for a full refund or replacement.
• Proof of purchase is required for all returns.
• We do not accept returns for change of mind or for items that are not faulty.
• Your statutory rights remain unaffected.

Online Purchases:

• You have a legal right to cancel and return your order within 14 days of receiving the goods.
• Items must be in their original packaging and unused.
• Exceptions to the return policy include:
  • Personalized or custom-made items.
  • Perishable goods.
  • Hygiene products that have been unsealed.
• Faulty or damaged goods can be returned at any time for a full refund or replacement.
• Your statutory rights remain unaffected.

How to Process a Return:

• For both in-store and online purchases, if you need to process a return for faulty or damaged goods, please contact us:
  • By phone: 02088055756
  • By email: enquiries@efghousewares.co.uk 
• Our customer service team will assist you with your refund or replacement as quickly as possible.

Refund Timeframes:

• Refunds for faulty or damaged goods will be processed promptly once the return is received. While we aim to complete refunds within 7–10 business days, the timeline may vary depending on your payment method or bank.